How should I store the nuts?

Keep them in a cool, dry place below 15C, away from strong odours. Once opened, transfer leftovers to an airtight container. Every pack includes oxygen and moisture absorbers to keep contents fresh.

Do you deliver across Hong Kong?

Yes. All orders ship from our Hong Kong warehouse within Hong Kong. Free local delivery on orders of HK$350 or above; HK$55 standard delivery below that. Estimated 1-3 working days after dispatch.

Are the products free from additives?

Our nuts contain no added oil, sugar, MSG or preservatives. Salted variants are seasoned with sea salt only.

Do your products contain allergens?

Products contain or may contain tree nuts, peanuts, sesame, soy, gluten and dairy. As multiple nuts are handled in the same facility, cross-contamination is possible. Please read labels if you have allergies.

Nutology

FAQ

Q: Where are your nuts from?

Our nuts are single-origin from Australia - grown, harvested and dry-roasted locally in Australia. Our dried fruit is season-picked and slow-dried in Thailand.

Common questions about our nut products, storage and orders. If you cannot find what you are looking for, please contact us at info@zitong.asia or WhatsApp +852 6472 5921.

About Our Products

1. Where are your nuts from?

We source premium nuts from Australian growers. All our products are roasted in Australia, then shipped to our Hong Kong warehouse for local delivery. Our parent company, Auslicious, has been a trusted nut wholesaler in Hong Kong since 2014.

2. How long do your nuts stay fresh?

Each pack includes an oxygen absorber and a moisture absorber to maintain peak freshness. Unopened packs have a shelf life of 12 months from the production date — please refer to the date on the back of each pack. Once opened, consume within 1 week for best flavour.

3. Do your nuts contain any preservatives or additives?

No. Our nuts are made with real ingredients only — nut kernels, and sea salt or canola oil where applicable. No preservatives, no MSG, no artificial flavouring, no sugar.

4. Are your nuts suitable for vegans?

Yes — all our nut products are 100% plant-based and suitable for vegans and vegetarians.

5. Allergen information

Our products contain tree nuts. Products are packed in a facility that handles other tree nuts, peanuts, milk, soy and wheat — cross-contact is possible. If you have a severe allergy, please consult us before purchase.

Storage Guide

6. How should I store my nuts?

We recommend storing nuts in a cool, dry place below 15°C, away from direct sunlight and heat. Once opened, reseal leftovers in an airtight container or zip-lock bag, and keep them away from strong-smelling foods (spices, coffee, onions, etc.).

7. ❄️ Can I refrigerate my nuts?

We don’t recommend long-term refrigeration. When nuts are moved from cold to warm environments, moisture condenses on the surface, which may invite mould. If refrigeration is unavoidable, use an airtight container and let the nuts return to room temperature before opening.

8. 💧 Why do I sometimes see droplets or white frost on dried fruit?

Our dried fruit is free from added sugar and preservatives, and retains natural moisture. Small droplets or a light sugar frost are a natural result of fruit sugars responding to temperature changes — they do not affect quality or safety.

9. 📅 How long do unopened nuts last?

When stored under recommended conditions (below 15°C), unopened Nutology packs remain at their best up to the best-before date printed on the pack. We recommend rotating older stock to the front and checking regularly.

10. 🌬️ What should I do during Hong Kong’s hot season?

Hong Kong summers (mid-April to mid-October) are long and humid. We suggest:

Not over-stocking during hot months
Storing unopened packs in an air-conditioned or temperature-controlled space
Checking regularly for any signs of rancidity or mould

Delivery & Orders

11. How long does delivery take?

Orders placed before 4 pm (Mon–Fri) are dispatched the next working day. Standard delivery within Hong Kong takes 1–3 working days via SF Express / local courier.

12. Do you ship outside Hong Kong?

Not at the moment. We currently ship within Hong Kong only.

13. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, AMEX) via Shopify Payments. Bank transfer / FPS may also be available — please see the checkout page.

14. Can I cancel or change my order?

Once an order is placed, it cannot be changed or cancelled.

15. What if my parcel arrives damaged?

Please notify us within 24 hours of delivery by emailing info@zitong.asia with your order number and clear photographs. Upon verification, we will arrange a replacement at our discretion. For full details, please refer to Section 6 of our Terms & Conditions.